We know there are a hundred online places to book a room. However, the couple is counting on you to book here on their website, so you are part of their group. They are planning an incredible experience for you which requires your room reservation. Ensure you are part of the group by booking into their room block here.
Please know that this resort requires all guest rooms to be booked within the couple’s room block. The hotel charges a minimum of $100 per person to attend the wedding events if you do not book one of the rooms the couple is holding. To avoid extra fees, please make sure to book here.
Per the Refund Policy, deposits and payments made towards your trip are non-refundable. If you choose to forgo insurance, you will be solely responsible for any and all fees if any change, cancellation, interruption, delay or additional expense occurs.
Romance Travel Group cannot be held responsible for the decisions of the Couple should they choose to cancel or reschedule their wedding group. If the Couple cancels or reschedules their wedding event, all rooms booked will be subject to the terms of the cancellation or reschedule. These changes may include, but are not limited to, changes to travel dates, room category availability, rate increases, cancellation policies, and payment deadlines. Changes to the group made by the Couple do not change the Refund Policy. To protect your travel investment, we highly recommend purchasing an insurance policy.
Cancel Insurance
By purchasing Cancel Insurance, you are protecting your vacation investment. If needed, you can cancel your room prior to departure for any reason. Simply call us or the number in your travel documents at any time prior to the day of departure to confirm your cancellation and receive a complete refund, minus the cost of the insurance. There are no refunds when Cancel Insurance is declined. Once the Cancel Insurance policy is purchased, it cannot be cancelled, refunded or transferred. For guests sharing a room, if one person in the room accepts insurance, everyone else in the room must also have insurance. You will accept or decline this option on the reservation form when you book. Cancel Insurance is only available at the time of deposit and covers your room reservation only. If you decline Cancel Insurance when making your initial reservation, you will not be able to add it later. For full Cancel Insurance coverage and inclusions, click here. If you prefer a more comprehensive insurance policy, please purchase a policy from a third-party provider such as Travel Guard or Allianz.
New rooms booked after the final payment date are not eligible for Cancel Insurance.
Cancel Insurance is $145 per person.
When you book your flights, be sure you are flying into the CANCUN airport, code CUN.
Starting April 1, 2021, all travelers departing from Cancun will be required to pay a Tourist Tax. This tax is not part of your room or flight reservation totals. The tax is approximately $10-$11 US per person (varies by the exchange rate) and must be paid by everyone 16 years and older. The payment can be made using the site linked below, or at the airport when you depart Cancun. You’ll need to present a paid receipt during the departure process at the airport. To complete the form, pay the tax and print your receipt/save your QR code, please visit
http://visitax.gob.mx/
A valid passport is required for all travelers, regardless of age. Passports must be valid for at least 6 months after you return home. For more information regarding passports and entry requirements, please visit
www.Travel.State.Gov.
Flights are not included with our room block. Usually the best time to book a flight is 5-6 months prior to travel when all airlines have their schedules available. We recommend using
Google Flights to research fares, but then book directly with the airline you're flying with. Fares are the same everywhere, but you'll get much better service working with the airline instead of Orbitz, Expedia or Cheap Tickets. Remember to also check
www.Southwest.com as their flights only show up on their own website.
Roundtrip airport transfers (the ride between the airport and resort) is a service we include with your room reservation. To confirm this service for you, we must submit a complete list of passengers and flights to the transfer company at least 30 days prior to travel. We will be sending you emails about this so you can submit your flight itinerary to us via the link. The transfers included will pick you up at the airport on the day we have you checking in at the resort and bring you back to the airport on the day we have you checking out. Deviations to dates and vehicle upgrades are available for an additional cost. If we do not receive your flight details by October 9 , 2022, you will need to arrange and pay for your own transportation to and from the resort.
As a courtesy to the couple, please RSVP by making your room deposit by May 12, 2022. This lets the couple know who is attending so they can plan their wedding events for the correct number of guests. Missed the deadline? That’s ok, it happens. Please still book your room here and we will work on confirming for the room for you, however, inventory and group rates will be subject to availability.
The deposit for the room is $200 per room, plus the cost of Cancel Insurance if accepted.
All rooms must be paid in full by August 19, 2022. There is a $50 late payment penalty applied to reservations that are not paid in full by this date. If the reservation is not paid in full within 7 days of the final payment date, the reservation will automatically cancel and all payments will be forfeited.
Dates, Rates & Availability
You may request to stay before and after these dates, but we will need extra time to request availability and rates with the hotel before we can confirm your room. If there is a specific room category not listed that you’d like to request, please let us know so we can check availability and pricing. Because our room block inventory is limited and guests are booking at different times, we cannot guarantee availability of rooms or rates, and we cannot be held responsible should rooms sell out or rates increase. We do our best to ensure that we have a variety of room options for you to choose from, but booking early will help! As the saying goes... First come, first served!
Rates are per person and are based on the number of adults sharing the room. "Single" means 1 person alone in a room. "Double" means 2 adults sharing a room. "Triple" is 3, and so on. The rates are also based on room category. You can find room descriptions on the "Rooms" tab. For example, 2 adults sharing a Junior Suite (family section) for 4 nights would multiply $165 by 4 nights to get a price of $660 per adult. The total cost of this room would be $1320.
Rooms are priced "Per Person" because the resort is all-inclusive. Child rates apply only after there are 2 paying adults in the room. For example, 1 adult and 1 child would be billed as 2 adults. Prices include all meals, snacks, drinks, entertainment, airport transfers and taxes. Rates are valid for all guests holding a US passport. If your passport is issued by a country other than the US, please contact us for options. We are unable to accept payments from outside the US. We are holding rooms for November 9-16. You may request to stay before and after these dates. We will just need to get the confirmation from the hotel before we can send your receipt. There is a 3-night minimum stay for all guests.
We understand that you may need to modify your reservation after it is booked. For this reason, there is no fee for your first revision as long as it completed prior to the final payment date. Any additional revisions will incur a $50 revision fee. Revision fees are non-refundable, even if you have insurance, and must be paid at the time of the revision. Revisions are not allowed after the Final Payment date.